Wi-Fi runs on power. If you lose power, you will also lose internet and VoIP service unless your ONT and router are connected to a backup battery or generator.
If fiber infrastructure is damaged during the storm, services may be interrupted regardless of power source. Our team will work quickly and safely to restore service if needed.
Once power is restored, you may need to reset your router to reconnect.
1️⃣ Unplug your router from the power outlet.
2️⃣ Wait about 30 seconds.
3️⃣ Plug the router back in.
4️⃣ Give it 2–3 minutes to fully restart and reconnect.
Once the lights stabilize, try connecting to Wi-Fi again. If you still have no signal after resetting, contact technical support at (833) 473-3591 (option 3) or use the 24/7 chat on our website.
If your home does not have power, there is no need to report an internet outage.