We care about
our neighbors.

Have a question? We’re here to help. Please fill out the contact form below and we’ll be in touch.

If you need to report an outage, call 833-473-3591 and select option 3 or use the 24/7 tech support option.

Live Chat

If you want to report an outage or need technical support, use the chat icon below, or give us a call at (833) 473-3591, option 3, 24 hours a day, 7 days a week.

If you need to reach customer service, fill out the form below and a representative will contact you during office hours, Monday-Friday from 8 am to 5 pm.

Contact Information

Customer Service
83FIREFLY1 (833-473-3591), option 1
Customer service hours:
Monday – Friday
8 am to 5 pm

24/7 Live Tech Support
To report an outage or get technical assistance, use the chat feature at the bottom of the page or give us a call:
833-473-3591, option 3

Business Services Team


Media Inquiries

Mailing Address
P.O. Box 359
Lovingston, VA 22949

Payments Address
P.O. Box 896707
Charlotte, NC 28289-6707