Devices

What details can I see about a Device on my network?

CommandWorx shows key info for each connected device, including:

  • Device name and type (phone, computer, etc.)
  • Connection status (online/offline) and connection type (Wi-Fi or Ethernet)
  • Usage details like data usage, download/upload speeds, and recent speed tests
  • Controls, such as pausing Internet access or sharing the device across networks
  • Advanced info, including wireless protocol, radio band, IP address, MAC address, vendor, and model
How do I add a new Device?

You can add a device using Wi-Fi credentials or WPS:

Add using Wi-Fi credentials:
Go to Devices and tap +
Select the Network you want the device to join
On the device you’re adding, enter the Network SSID and password to connect

Add using WPS:
Go to Devices and tap +
Select the Network, then tap Connect to enable WPS for 2 minutes
Press the WPS button on the device you’re adding

Add a Point of Sale device via WPS:
Go to Networks and open the Point of Sale network
Tap Connect Device via WPS to enable WPS
Press the WPS button on the POS device

How do I approve a wired Device on my Primary or Point of Sale network?

When you plug in a new wired device, CommandWorx pauses it until you approve it. To approve:
Open the alert: A security alert appears when a new wired device connects
Tap View Device
Select the device: Wired devices stay paused until manually approved. Choose the device you want to allow 
Approve it: Review the device details, then tap Approve Device and confirm

How do I rename a Device?

To rename a device:
Go to Devices 
Tap the device you want to rename 
Tap Edit 
Enter the new Name and tap Save