Aim Safely This Dove Hunting Season

Dove hunting season starts this weekend. Please do not shoot at birds perched on power lines. It’s dangerous, can cause service outages, and may result in criminal charges and repair costs.

Close

FAQs

How do I know if I’m gigabit ready?

The future of the internet is fast and the gigabit delivers optimum speed and provides plenty of bandwidth for your entire home. But, how do you make the most of your speed?

  • Good quality wiring is essential.
    • Use CAT 6 Ethernet wiring to connect your devices to your modem and/or router.
  • Are both the ports and the CPU in your router gigabit-ready?
    • Firefly provides you with a gigabit-ready router, free of charge. If you choose to use your own router, read the fine print to verify it supports gigabit speeds. In general, x86, ARM, and MIPS will do the job.
  • Use a hardwired connection.
    • You will likely obtain optimum speeds if you plug your CAT 6 ethernet cable directly into your computer.
  • Check your adapter.
    • If your computer does not have an Ethernet port, you’ll need a gigabit-capable adapter for a hardwired connection. Thunderbolt and USB 3.0 adapters work well.
  • Router placement is key.
    • To eliminate interference and make the most of your signal, select a clear channel and place router in a central area to Wi-Fi users.
What are the benefits of Fiber to the Home (FTTH)?
  • Provides virtually unlimited bandwidth capacity
  • Higher stability and less interruptions
  • Less susceptible to corrosion or power surges from lightning and other sources, resulting in greater reliability
  • Adds value to your home and to the community
    • Increase the value of your home or business
    • A study in 2015 stated that on average having FTTH will increase the value of a home by 3.1% and up to 7% for gigabit connected homes.
      • For a home valued at $170,000, that is an increase ranging from $5,270 to $11,900.
    • Increased economic development due to the advanced technology available in the area
    • Rural customers can compete on a global scale in their work or business
Why is fiber better than cable?

Cable can’t compare!

Don’t mistake the claims of some companies who say they have an “enhanced fiber optic network”. What they have is a hybrid connection mixing a single fiber line with the aging technology of coaxial cable. What’s the difference? Fiber-to-the-Home is a 100% fiber optic connection made directly to your home or business with the ability to carry large quantities of data at enormous distance—much faster.

Fiber technology delivers clear advantages over standard coaxial cable and copper networks:

  • Fiber is unquestionably the fastest, most versatile high-speed internet connection
  • Virtually unlimited bandwidth—the sky’s the limit
  • Get the speed you pay for all the time!
  • No internet slowdowns during peak hours
  • Crystal clear voice communication with less interference and reliable 911 service
  • Better video experience—see higher quality streaming video on your TV, computer, tablets, and other devices.
Will I have to change wiring in my house?

For most customers, your internal home wiring will stay the same for phone service. A fiber line will be installed into your home to a small fiber ONT that will be mounted near the baseboard in most cases. Then a new CAT6 cable will be installed from the ONT to the Wi-Fi router.

What can I expect on my installation day?
  • Make sure someone 18 years of age or older is available to allow the technician access both inside and outside the home, and to discuss hardware placement.
  • Our technician will discuss the steps involved in fiber installation and answer any questions you may have.
  • Next, they will work with you to find the best location in your home to place the router to ensure full coverage.
  • You will have the opportunity to add Wi-Fi extenders to expand coverage, if necessary.
  • At the end of the installation process, our technician will run a speed test to show you the gigabit speeds you are receiving through your router.
  • To get the most out of your service, make sure you download the Firefly Mobile App from the Google Play Store for Android or the App Store for IOS users. The Firelfy Mobile App gives you easy control over your Wi-Fi network, set up guest access, change your Wi-Fi password, and much more.
  • That’s it! All you need to do now is enjoy your fast, affordable, and reliable fiber internet.
Can I use my own router?

Yes, however we will install the latest Wi-Fi routers available that are carrier-grade for free. No lease or rental fee. These are high end Wi-Fi routers with the latest standard, Wi-Fi 6 that outperform most routers available on the consumer market. You will have to pay $300 to 400 to get a router that can compare to the one that we offer you for free.

Where is the best location in my home/business for my Wi-Fi router?

Typically, this is the center of the home or close to the center of the area that you are using Wi-Fi connections. This can vary a little bit based on dense walls or materials, like metal objects and concrete/brick walls. If you elect to use our free managed Wi-Fi router, please discuss with our installer where you want to use Wi-Fi in your home/business so that they can place it in an optimal location.

How can I maximize my Wi-Fi speed?

When experiencing wireless speed slowdowns in your home, older legacy device(s) are a good potential culprit(s) to consider. Check for, turn off, or remove these pesky devices to ensure that the users of newer connected devices receive an optimal internet experience.

“Older wireless devices”, defined as operating in 802.11a, 802.11b, or 802.11g Wi-Fi mode, are not recommended for use with the Firefly network. Firefly recommends more current Wi-Fi versions: 802.11n, 802.11ac, 802.11ax, the newest version.

How can I expand my Wi-Fi reach?

Firefly install technicians can best diagnose your needs while on-site. Sometimes, placement of the modem and router equipment can impact Wi-Fi effectiveness. In some situations, a mesh extender can be used to enhance the signal throughout the residence. Extenders are designed solely for interior applications. If you need Wi-Fi extended to other areas of your property, please give us a call to discuss options.