Need help with your service?

View the resources below to help you get the most out of your service.

If you need to report an outage, call 833-473-3591 and select option 3 or use the 24/7 tech support option.

Live Chat

Registering or Disconnecting Service?

Whether you are new to Firefly, or need to say goodbye, you’ll find the information you need here.

There’s an App for That!

Take control of your internet and devices with Firefly’s Mobile App.

  • Intuitive design
  • Simple navigation
  • Fingertip controls
  • Real-time alerts

And it’s free! Learn more about the app and how to download it here.

Paying Your Bill

There are several ways to make your payment. Please choose the one that is most convenient for you!

  • Online Payment – To make an online payment, please sign in to the Firefly Customer Portal. A profile must be established to pay your bill and manage your account.
  • Phone Payment – To make a payment by phone, call 833-473-3591, option 2. You will need your account number to complete a payment transaction by phone. Your account number can be located on your monthly statement.
  • AutoPay – Never forget a payment with Firefly’s AutoPay option.  Your payment will be drafted from the account on file on the 15th of each month. Click here for instructions on how to setup AutoPay.
  • Lockbox Payment – Include your payment via check or money order with the statement coupon and send it to our lockbox at PO Box 896707, Charlotte, NC 28289-6707.  Be sure to allow enough time for the payment to reach the lockbox and be processed to your account.

Click here to learn more about the Firefly billing cycle.

You’ve Got Questions, We’ve Got Answers

New technology and services come with new questions. Click here to search for yours on our FAQs page. You can also visit video library to learn more about Wi-Fi basics.

Our Residential Internet and VoIP brochures offer instructions and tips for new customers. You can download them through the links below.

To download the Firefly Residential Internet brochure, visit:

To download the Firefly VoIP brochure, visit:

Get to Know Your Fiber Equipment

Click here to learn more about your cutting edge fiber equipment and download the user guides.


Can You Dig It?

Find out if you can. Learn more about 811 and what is required before you dig on your property.


Still haven’t found the answer to your question?
We’re here to help. 

For general inquiries about Firefly services, or questions about your account and billing,
contact our Customer Service team:

For technical assistance, troubleshooting,
or if you need to report an outage,
contact our Tech Support team: