About Your Bill
Charges for the month are billed on the 1st, and your payment is due by the 15th of the month. Your statement will be emailed to you and will include itemized charges for your services. If you started your service mid-month, charges will be prorated.
Account Portal Activation
To view your statement online or make a payment, you will need to activate your account in the Firefly Customer Portal. When you scheduled your installation, an email was sent to you with a link to activate your account. Failure to complete account activation in the customer portal will result in a paper bill and a $4 per month charge.
If your link expired or you did not receive the activation email, please contact Firefly Customer Support at (833) 473-3591, option 1. Representatives are available to assist you Monday through Friday from 8 am to 5 pm.
Ways To Pay
We offer several ways to make your payment. Please choose the one that is most convenient for you!
Online
To make an online payment, please sign into the Firefly Customer Portal. A profile must be established to pay your bill and manage your account. We accept MasterCard, Visa, e-check, PayPal, and Venmo. Activate Firefly’s AutoPay option in the Firefly Customer Portal and never forget a payment! Your payment will be drafted from the account on file on the 15th of each month.
Phone
To make a payment by using our automated phone system, call (833) 473-3591, option 2. You will need your account number and zip code to complete a payment transaction by phone. Your account number can be located on your monthly statement.
Cash Payment
Bring your Firefly account number and your photo ID to any Walmart store. Visit the Money Services counter. If Money Services is not available, go to the Customer Service Desk. Tell the Walmart associate you want to pay your Firefly Fiber Broadband bill and specify that you want to use the “Walmart Bill Pay (WMBP) ” option. Keep your receipt until you verify that the payment was applied to your account. Please note that Walmart charges a $2 service fee for the transaction.
Lockbox Payment
Include your payment via check or money order with the statement coupon and send it to our lockbox at
PO Box 896707
Charlotte, NC 28289-6707
Be sure to allow enough time for the payment to reach the lockbox and be processed to your account before the due date.
Have a Billing Question?
If you have questions about your bill, a charge, or your account, our customer service team is here to help Monday through Friday from 8 a.m. to 5 p.m.
Phone: (833) 473-3591, option 1
Email: Email Firefly