Setting Up AutoPay on the Customer Portal
Thank you for choosing Firefly’s easy and convenient AutoPay option. Once you are enrolled, your payment will be drafted from the account on file on the 15th of each month.
You can opt to setup your AutoPay with ACH (electronic check) or with a credit card (Visa or MasterCard). If you choose to setup with a credit card, you will need to make an initial payment of at least $1 with the card in order to activate it in the system. The initial payment will be credited on your next bill.
Follow the steps below to enroll and rest assured that your payment will never be late.
Setup AutoPay with ACH (electronic check)
1. Login to the Customer Portal using your username and password
2. Select the AutoPay settings wheel
3. Use the toggle to enable AutoPay
4. Select the AutoPay ACH option
5. Enter your "new checking/saving account" information and you will see a confirmation screen
6. Once you confirm your selection, AutoPay will show as "active" with your bank information
7. AutoPay setup is complete!
Setup AutoPay with a credit card
1. Login to the Customer Portal using your username and password
2. Select the AutoPay settings wheel
3. Use the toggle to enable AutoPay
4. Select "Make a Payment" to setup your credit card
5. Enter payment amount
In order to setup AutoPay by credit card, you will need to make a payment of at least $1 to activate the card. The payment will be applied to your next bill. Once you enter the payment amount, click the “continue to pay” button to enter the credit card details.
6. Proceed with payment
In order to complete the payment process, please click “proceed” in the pop-up window.
7. Insert your credit card credentials
Enter credentials for the credit card you would like payments charged to each month.
8. Allow payment to process
Leave the payment window open while payment is processing. Closing the window can cause payment to fail.
9. Enable AutoPay
Once payment has processed, turn on AutoPay to enjoy hassle-free payments. Please note that if you choose to change the credit card on file, you will first need to process a payment with the new card.
Start enjoying hassle-free payments!
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For general inquiries about Firefly services, or questions about your account and billing,
contact our Customer Service team:
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or if you need to report an outage,
contact our Tech Support team: