Firefly Online Account and Billing
You will be receiving your monthly statement in the coming days. To view your statement online or make a payment, you will need to activate your account on our portal. Please use the instructions below to get started!
Account Portal Activation – After establishing your account and scheduling your installation, an email was pushed to you with a link for activating your account portal. This link is only active for 72 hours from the time the email was sent. If you did not activate your account during that 72-hour window or feel you did not receive this activation email, please contact the Firefly Customer Service Team at 833-473-3591, Option 1.
Your statement will be sent to you via email at the first of the month and your payment is due by the fifteenth of the month. (If you have elected to pay for a paper statement, then this will be mailed USPS after generation on the first of each month.) On your statement, you will see itemized charges for the services you are receiving. If you started your service mid-month, charges will be prorated. If you have questions about your monthly statement, contact us at 833-473-3591, option 1, or email firstname.lastname@example.org. The Firefly Customer Service team is available Monday through Friday, 8:00 AM – 5:00 PM to assist you.
There are several ways to make your payment. Please choose the one that is most convenient for you!
- Online Payment – To make an online payment, please sign into the Firefly Customer Portal. A profile must be established to pay your bill and manage your account.
- Phone Payment – To make a payment by phone, call 833-473-3591, option 2. You will need your account number to complete a payment transaction by phone. Your account number can be located on your monthly statement.
- Autopay – Never forget a payment with Firefly’s autopay option. Your payment will be drafted from the account on file on the 15th of each month. Click here for instructions on how to set up autopay. Helpful tip – You must make a payment with your credit card to enable autopay with that particular card.
- Lockbox Payment – Include your payment via check or money order with the statement coupon and send it to our lockbox at PO Box 896707, Charlotte, NC 28289-6707. Be sure to allow enough time for the payment to reach the lockbox and be processed to your account.
Firefly Mobile App
Visit https://www.fireflyva.com/mobileapp/ to learn more about the Firefly Mobile App. The app is free and you can download it on the App Store or Google Play. Get started today and take command of your connected home with parental controls, usage monitoring and troubleshooting.
Tech Issues and Troubleshooting
If you are experiencing trouble with your phone or internet service, please visit our website at www.fireflyva.com/help to review information that may be helpful to you. If you cannot find the answer you are searching for, please contact us at 833-473-3591, option 3, for technical support.
Emergency Broadband Benefit:
If you are experiencing financial hardship, you may want to find out if you qualify for the Emergency Broadband Benefit (EBB). This is an FCC program to help households struggling to pay for internet service during the pandemic. The benefit will provide a discount of up to $50 per month towards broadband service for eligible households and up to $75 per month for households on Tribal lands. Please visit our website at https://www.fireflyva.com/ebb/ for more information.